Elite of Lexus Award
On behalf of our entire team at Metro Lexus, we’re honored to once again be a recipient of the Elite of Lexus Award for 2023. This occasion marks the 6th consecutive and 24th overall time our dealership has received this award. Earning this national recognition involves maintaining exceptional standards in both sales and service. In addition to the hard work and dedication of our entire staff here at Metro Lexus, we’d also like to thank our loyal customers who have given us the chance to exceed their expectations with every visit. We remain committed to continuous improvement and we cordially invite you to see what it really means to Experience Amazing at Metro Lexus.
Elite of Lexus Award Criteria
Earning the coveted Elite of Lexus Award requires a multi-faceted approach to customer care. Only the top-tier of dealers across the nation are selected based on a variety of performance and quality metrics outlined by Lexus, including
New and Used Sales Teams:
- Meeting New and L/Certified Sales Volume Targets
- Achieving Lexus Sales Retention Benchmarks
Service and Parts Teams:
- Meeting Service Repair Order Volume Targets
- Having a Dedicated Lexus Diagnostic Specialist (DS) Technician
- Achieving Lexus Service Retention Benchmarks
Other Criteria:
- Client Overall Satisfaction (“OSAT”) Survey
- Dealership Facility Standards (Ensures that our clients are in an environment that’s as luxurious as possible.)
Metro Lexus - Elite of Lexus Award Recipient for 24th Time!
Metro Lexus is truly honored to be recognized as one of the most premier dealerships in the country with our 7th consecutive and 24th overall Elite of Lexus Award. It takes a collective effort from every department to maintain and grow our commitment to excellence. Our team cordially invites you to Experience Amazing at our award-winning dealership here at Metro Lexus..